Each PEP Station PS2000 is required to be connected to the Internet via an Ethernet cable through a customer-provided network or an Internet Service Provider. Connectivity allows PEP Stations, through its partner Axeda Corporation, to provide each electric car charging station with 7x24x365 remote monitoring to track its usage and detect any defects. In addition, Internet connectivity enables PEP Stations to receive automatic software updates. If on-site service is necessary, the remote monitoring service will notify PEP Stations and one of Service USA's network of 33,000 technicians will be dispatched accordingly. Furthermore, PEP Station PS2000 and PS1500 owners will have access to help and support services by calling 888-760-0140 x114.
PEP Stations offers optional turn-key installation and project management services supplied by an in-house staff of architects and construction managers.